Refund policy

30-day returns, no hassle. If your piece isn't right, you can return it within 30 days of delivery for a full refund to your original payment method.

What qualifies. Items must be unworn and in their original condition and packaging. For hygiene reasons, we can't accept pieces that show signs of wear. Gift cards and final-sale items can't be returned.

How to start a return. Email support@velakori.com with your order number and the item you're returning. We'll reply within 2 business days with instructions. Please don't send items back until we confirm, because unannounced packages can't always be matched to an order.

Return shipping. You cover return shipping unless the item arrived damaged, defective or wrong, in which case we'll send a prepaid label. We recommend a tracked service, since we can't refund packages lost on the way back.

Refunds. We'll inspect your return within 3 business days of receiving it and email you when your refund is approved. Refunds go to your original payment method, and your bank may take 5–10 business days to post them. Original shipping charges aren't refundable.

Exchanges. Want the other finish? Start a return for the piece you have and place a new order for the one you want. That's the fastest way to get it.

Damaged, defective or wrong item. Email us within 7 days of delivery with a photo and we'll send a replacement or a full refund at no cost to you.

1-year warranty

Covered for a full year. Every Velakori piece is covered for 1 year from delivery against tarnishing, stone loss and clasp or link failure under normal wear. If something goes wrong, we'll replace the piece free, including shipping.

Not covered. Loss or theft, damage from accidents or misuse (such as crushing, cutting or pulling), damage from harsh chemicals or abrasive cleaners, and normal surface scratches over time.

How to claim. Email support@velakori.com with your order number and a photo of the issue. We'll reply within 2 business days. If the style is no longer available, we'll replace it with a piece of equal value or issue store credit.

One claim per item. The replacement is covered for the rest of the original warranty period.

Questions? Contact support@velakori.com.